Having trouble connecting with Zoom?

Videoconferencing and virtual meetings are great ways to conveniently connect. However, they can demand significant memory and processing power from your computer. If you are experiencing issues with Zoom connections, follow these simple steps.

Use the best internet connection you can.
We recommend joining Zoom meetings from a location where you can use a fast, reliable, wired Internet connection. In general: 

  • Wired connections are better than wireless (WiFi or cellular) connections.
  • WiFi connections are better than cellular (3G/4G/LTE) connections.

Mute your microphone when you’re not speaking.
When your microphone is on, Zoom will devote part of your Internet connection to an audio stream for you, even if you are not speaking. Mute your microphone when you do not need it, and you will allow Zoom to use your Internet connection more effectively.

Stop your webcam video when you don’t need it.
Video takes up a significant amount of bandwidth. We always want to see your smiling faces, but feel free to stop your video when you are experiencing issues.

Disable HD webcam video.
Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet connection for other parts of your Zoom meeting.

How do I disable HD video within Zoom?
From the Zoom app:

  • Click the “Home” tab.
  • Click the “Settings” tab.
  • In the Settings window that opens:
    • Click the “Video” tab.
    • Uncheck “Enable HD”.
  • Close the Settings window.

Close other, unneeded applications on your computer.
Zoom meetings can demand significant memory and processing power from your computer. Closing other applications – ones you do not need during the session – will help Zoom run better.

Avoid other activities that will compromise your bandwidth.
Don’t start other bandwidth-intensive activities just before, or during, a Zoom meeting. On both your Zoom device and other devices that share your Internet connection—avoid:

  • Large downloads
  • Large uploads
  • Streaming video (e.g. Netflix, Hulu, YouTube)
  • Cloud backups
  • Cloud file synchronizations
  • Other high-bandwidth activities

Still experiencing difficulties?
No problem. Your Client Success Manager and Lead Planner can work with you on audio-only options.